Job Description
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Role Description
This role involves contributing to the analysis, development, and testing of software as well as supporting customers to maximize the value Club Prophet Software, LLC brings to their business.
Assist in boarding (installation & training) new customers
Ensure high levels of customer success and satisfaction
Learn our product offering and communicate our value to potential customers
Guide customers through the installation & training process
Establish and maintain relationships with customers
Continuously learn and maintain expert product knowledge
Document, analyze, troubleshoot and test software
Track interactions and keep customer data organized using ticketing tools
Provide live chat, email, and phone support
Provide customer insights and feedback to other teams
Proactively engage existing customers
Support leadership and contribute to key business initiatives
Qualifications
Education: Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field preferred (or currently pursuing)
Customer Service Experience: 1+ year of experience in a customer-facing support role (phone, email, or chat support)
Strong verbal and written communication skills
Ability to handle challenging situations with professionalism and patience
Experience using ticketing systems is a plus
Requirements
Effective Communication: Ability to clearly explain technical issues
Active Listening: Understand customer concerns and respond appropriately
Problem Solving: Identify issues quickly and propose or execute solutions
Empathy & Patience: Stay professional and calm in challenging situations
Attention to Detail: Accurately document issues and follow support protocols
Multi-tasking: Handle multiple tickets or calls efficiently
Collaboration: Work closely with Support, QA, IT, and programming teams
Follow-Up Skills: Ensure customer concerns are resolved completely and on time
Technical Skills: Understanding Basic SQL Knowledge
Ability to locate, generate, and securely export SQL database backups
Familiarity with uploading files into internal systems
Basic understanding of how to restore SQL backups into test or QA environments
Awareness of software build versions and testing across different environments
Ability to identify and flag data-related anomalies during testing or backup pulls
Benefits
Flexible hours between 8am-7pm EST
Possibility of moving to a full-time position upon graduation if openings are available
Job Tags
Remote job, Full time, Internship, Flexible hours,