Job Description

Job Summary : Provides customer service in a friendly, efficient, and professional manner to all guests. Responsible for receiving payment in the form of cash, checks, and credit cards from customers and/or employees in exchange for goods or services.

Duties and Responsibilities :

The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

• Greets customers in a courteous and professional manner.
• Assists on hot tub reservations.
• Performs spa attendant duties
• Operates cash register; computes amount due
• Charges items to rooms through hotel property management system
• Receives payment from customers and/or employees; makes change as needed; issues receipts.
• Refunds cash or issues credit to customers for returned merchandise.
• Stocks, prices, and merchandises new items arriving to Gift Shop on the sales floor
• Understands general information about the facilities.
• Reconciles cash register tape with cash and receipts on hand at end of shift.
• Produces reports as requested.
• Maintains the cleanliness and neatness of work area.
• Completes daily duties check list
• Reports any unusual occurrences or requests to the department head or manager on duty
• Performs other duties as assigned by manager

QUALIFICATIONS:

To perform this job successfully, incumbent must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Excellent customer service skills.

Ability to maintain friendly demeanor when working under pressure.

Working knowledge of payment methods.

Proficiency with figures

Able to work holidays, weekends and evenings

Basic typing skills and ability to operate standard office equipment including: copier, fax, telephone, calculator, etc.

Proficient on Microsoft Word, Excel and PMS

PHYSICAL/MENTAL REQUIREMENTS:

While performing the duties of this job, the employee is frequently required to do the following:

• Calculate figures and amounts.
• Coordinate multiple tasks simultaneously
• Ability to work in stressful situations
• Ability to maintain friendly demeanor when working on fast paced environment
• Stand, sit and walk for long periods of time or an entire shift, repetitive motions, climb stairs, balance, stoop, squat, bend, twist, kneel, reach, grasp and squeeze with both hands. Talk or hear; taste or smell.
• The employee must occasionally lift and/or move, carry, push and pull up to 30lbs

WORK ENVIRONMENT

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually low.

Work conditions include exposure to scents and mineral water sulfur odor.

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