Job Description

Seeking a detail-oriented and customer-focused IT Help Desk Support Specialist with Japanese-English bilingual proficiency. This role provides technical assistance to end-users, ensuring smooth IT operations across hardware, software, and network systems. The ideal candidate will combine strong problem-solving skills with cultural and linguistic fluency to support both Japanese and English-speaking teams.

Key Responsibilities

Technical Support
• Respond to IT help desk inquiries via phone, email, and ticketing system.
• Troubleshoot hardware, software, and network issues for end-users.
• Escalate complex problems to higher-level support when necessary.

Bilingual Communication
• Provide clear and professional support in both Japanese and English.
• Translate technical information and documentation between languages.
• Facilitate communication between global teams and Japanese stakeholders.

System & Application Support
• Assist with installation, configuration, and updates of company systems.
• Support Microsoft Office, collaboration tools, and enterprise applications.
• Maintain user accounts, permissions, and access rights.

Documentation & Reporting
• Record incidents, resolutions, and updates in the ticketing system.
• Create bilingual user guides and FAQs for common IT issues.
• Provide feedback to improve IT processes and user experience.

Qualifications
Education & Experience
• Associate’s or Bachelor’s degree in IT, Computer Science, or related field preferred.
• 1–3 years of IT support or help desk experience.

Skills & Competencies
• Native or fluent proficiency in Japanese and English (spoken and written).
• Strong troubleshooting skills for hardware, software, and network issues.
• Familiarity with Windows, macOS, and mobile device support.
• Experience with ticketing systems (e.g., ServiceNow, Zendesk, Jira).
• Excellent interpersonal and customer service skills.

Preferred
• Knowledge of Active Directory, Office 365, and VPN technologies.
• Prior experience supporting international teams.
• IT certifications (CompTIA A+, Microsoft, Cisco) a plus.
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Job Tags

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