Job Description
Are you a compassionate and customer-oriented individual who excels at communication in both English and Spanish? Do you thrive in a remote work environment and have a passion for providing exceptional service? If so, we're looking for you!
We're seeking enthusiastic professionals to join our team as Remote Bilingual Healthcare Member Services Representatives. In this rewarding role, you'll have the opportunity to make a positive impact on the lives of our members by providing vital support and assistance from the comfort of your own home.
About the Opportunity:
As a key member of our team, you'll serve as the primary point of contact for our diverse membership, addressing inquiries and resolving issues with efficiency and empathy. You'll leverage cutting-edge technology to provide seamless support, ensuring a positive and satisfying experience for every member.
Key Responsibilities:
Respond promptly and professionally to a high volume of inbound calls.
Provide comprehensive assistance to members regarding benefit inquiries, ID card requests, eligibility verification, billing questions, payment processing, and more.
Maintain accurate and up-to-date member records through meticulous data entry and profile management.
Utilize dual screens and advanced technology to track interactions and ensure strict compliance with established procedures.
Demonstrate a commitment to providing exceptional customer service and resolving issues with a positive and solution-oriented approach.
What We're Looking For:
A minimum of 6 months of call center experience (or 2+ years of general customer service experience).
Fluency in both English and Spanish (bilingual assessment required).
The ability to work flexible hours, including weekends, within a schedule that may fall between 7:00 AM and 9:30 PM Mountain Standard Time. (You will be given 2 days off during the week)
Proficiency in navigating computer systems and utilizing multiple software applications.
Excellent communication, problem-solving, and interpersonal skills.
Must reside within a 1-hour radius of 7901 E. Lowry Blvd Denver, CO 80230.
Healthcare knowledge is a plus, but not required.
Compensation and Schedule:
Training Compensation: $22.63 per hour.
Post-Training Compensation: $23.66 per hour.
Training Schedule (12 weeks): Monday-Friday, with fluctuating hours between 8:00 AM-4:30 PM MST and 11:30 AM-8:00 PM MST. You will be notified of schedule changes.
Post-Training Schedule: Flexible hours between 7:00 AM and 9:30 PM MST, Monday-Sunday, including weekends.
Start Date: April 14th.
Why Join Us?
Work from the comfort of your own home.
Make a meaningful difference in the lives of others.
Gain valuable experience in the healthcare industry.
Be part of a supportive and collaborative team.
Opportunity for growth.
We invite you to apply and embark on a rewarding career with us!
Employment Type: Full-Time
Salary: $ 22.00 Per Hour
Job Tags
Hourly pay, Full time, Remote job, Work from home, Flexible hours, Sunday, 2 days per week, Monday to Friday,