Front Office Agent Job at Hyatt, Houston, TX

SEpHOXVLVFk2cDNZejcrTlhmTEJ6eGhlZGc9PQ==
  • Hyatt
  • Houston, TX

Job Description

Summary

Hotel Saint Augustine is seeking a warm, professional, and detail-oriented Front Office Agent to be the first point of contact for our guests. This role is essential in providing exceptional hospitality by managing check-ins and check-outs, assisting with guest inquiries, and ensuring a seamless stay. The ideal candidate is customer-focused, organized, and thrives in a fast-paced environment.

Key Responsibilities:

• Greet and welcome guests with a friendly and professional demeanor.

• Handle check-in and check-out procedures efficiently.

• Assist guests with reservations, inquiries, and special requests.

• Process payments and ensure accurate billing.

• Provide guests with information about hotel services, local attractions, and dining options.

• Communicate with housekeeping and other departments to ensure a smooth guest experience.

• Handle guest concerns and resolve issues promptly and professionally.

• Maintain a clean and organized front desk area.

• Uphold all hotel policies and procedures, including safety and security standards.

Click here to spend a ‘day in the life’ of a hospitality professional at a full-service hotel via our virtual reality experience.

Qualifications

Qualifications & Skills:

• Previous front desk, customer service, or hospitality experience required for this position.

• Strong communication and problem-solving skills.

• Proficiency in hotel management software (training provided if needed).

• Ability to multitask and remain calm under pressure.

• Professional appearance and a positive attitude.

• Flexible availability, including evenings, weekends, and holidays.

Benefits:

• Competitive hourly wage.

• Free hotel nights! 

• Career growth and training opportunities.

• Supportive and team-oriented work environment.

Join the Hotel Saint Augustine team and be part of a refined and welcoming atmosphere where guests and staff alike enjoy a first-class experience.

Hotel Saint Augustine is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status. All employment decisions are based on qualifications, merit, and business needs. We celebrate diversity and are dedicated to fostering an environment where all employees feel valued, respected, and empowered.

Job Tags

Hourly pay, Holiday work, Full time, Local area, Remote job, Flexible hours, Night shift, Afternoon shift,

Similar Jobs

Google

Program Manager III, Manufacturing Operations, Pixel Job at Google

 ...lead execution against recommendations.+ Develop recommendations on strategic direction and specific project opportunities.+ Drive business scalability and growth through capability development.Google is proud to be an equal opportunity workplace and is an affirmative... 

Compass Group

MAINTENANCE TECHNICIAN (FULL TIME) Job at Compass Group

 ...We are hiring immediately for full time MAINTENANCE TECHNICIAN positions. Location : SSC - 1350 South Dixie Highway, Coral Gables, FL 33146. (Openings at other locations within school district available) Note: online applications accepted only . Schedule... 

BRIGHT FUTURES PSYCHIATRY LLC

Multiple Licensed Therapist (LPC, LCSW, LMFT, PsyD, PhD) Job at BRIGHT FUTURES PSYCHIATRY LLC

 ...Bright Futures Psychiatry? Collaborative & Supportive Culture Work closely with PMHNPs and therapists in a team-driven environment....  ...( Mon-Fri )&##127969; Hybrid Work Option Work from Office, Home, or Both Join a team that values excellence, collaboration,... 

Jordan Jankowski Team

Showing Agent For Real Estate Job at Jordan Jankowski Team

Are you a real estate agent who loves working with home buyers? Do you love to meet new people and do something different every day? Are...  ...the real estate transaction. We need to fill the position of a Showing Agent right now. If youre looking for the kind of agency... 

Griswold Care Pairing for Pinehurst, Southern Pines, Aberdee...

Caregiver Live In Job at Griswold Care Pairing for Pinehurst, Southern Pines, Aberdee...

 ...your career in a rewarding and motivating environment? Griswold Care Pairing is a non-medical home care registry that refers caregivers for Live-In or Hourly Clients and we're seeking compassionate, personable, and experienced caregivers in the Pinehurst NC Area. Griswold...